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Business Office - Payment and Policies

Payment of Accounts

All charges for tuition, fees, and room and board are due and payable in full at the beginning of each enrollment term. Students who have not made arrangements for payment prior to the start of the academic year are not considered officially enrolled and are not eligible to attend classes or use college facilities or services.

Deferred Payment Plan

The Nelnet/FACTS tuition payment plan is available to students who need help meeting their expenses. Monthly payments may be made by automatic bank payment or by charging payments to a credit card. Because Nelnet/FACTS is not a loan program, there is no debt incurred and there is no credit search. There is also no interest or finance charge assessed by Nelnet/FACTS on the unpaid balance. Nelnet/FACTS charges a $25-per-semester or a $45-per academic year non-refundable enrollment fee to participate in the program.

To enroll in the Nelnet/FACTS payment plan, log onto HLG’s website and use FACTS E-Cashier. The website is www.hlg.edu/facts. For additional assistance contact the Student Accounts Office.

Tuition Promissory Notes

A Tuition Promissory Note must be signed and submitted to the Student Accounts Office for any student whose balance is not paid in full by the first day of classes or enrolled in the Nelnet/FACTS tuition payment plan.

Delinquent Student Accounts

Students with outstanding financial obligations may be prevented from taking final semester exams. Until all financial obligations are satisfied, transcripts and/or grades will not be released; a graduating student will not be allowed to participate in commencement exercises or receive a diploma. Financial obligations include, but are not limited to, student account balances, parking fines, library fines, dorm fines, and returned checks. Students who owe the college for a previous semester will not be permitted to enroll for additional course work until bills are paid in full or satisfactory arrangements are made with the Business Office.

The entire delinquent balance will become due and payable with an additional charge of 1.25% per month (15% annually) on the unpaid balance. Students with delinquent accounts must pay all attorney fees and reasonable collection costs and charges necessary for the collection of any amount not paid when due.

Student Refunds

If financial aid awards exceed a student’s total charges for the semester, a refund will be issued, but only after the funds have arrived, been applied to the student’s account, and have caused a credit balance on that account. Refunds are issued each Friday to those students who have incurred a credit balance.

Students who drop courses or withdraw from the college will have their charges adjusted as follows:

Refunds for Fall and Spring Semesters (16-week courses)

1st official day of classes - 100% refund
2nd day of classes through end of 2nd week - 90% refund
3rd week of classes through end of 4th week - 50% refund
5th week of classes through end of 8th week - 25% refund

Refunds for May (3 week courses)

1st official day of classes - 100% refund
2nd day of classes - 90% refund
3rd and 4th day of classes - 50% refund
5th day of classes through 8th day of classes - 25% refund

Refund for 4-week courses

1st official day of classes - 100% refund
2nd day of classes - 90% refund
3rd day of classes through end of 1st week - 50% refund
2nd week of classes through end of 2nd week - 25% refund

Refund for 8-week courses

1st official day of classes - 100% refund
2nd day of classes through end of 1st week - 90% refund
2nd week of classes through end of 2nd week - 50% refund
3rd week of classes through end of 4th week - 25% refund

Any claims for refunds will be based on the date when the appropriate form is filed in the Registrar’s Office. Housing charges are not refunded once the semester has begun.

Contact Information

Karla McDonald
Student Accounts Manager
573-629-3055

Business Hours

Monday - Thursday
8:00 am - 5:00 pm
Friday
8:00 am - 4:00 pm