Director of the Office of Computer Services 

Position Number: 1.3.4.1 Date: 05/11/2026 Position Title: Director of the Office of Computer Services 

Department: Computer Services Division: Business and Finance

Number of hours per week for which this position is budgeted: 40 

Number of months per year for which this position is budgeted: 12 

Reports to: Chief Financial Officer FLSA Status: Exempt 

POSITION SUMMARY 

The Director of Computer Services is a hands-on systems administrator and technology leader  responsible for the design, security, availability, and daily operation of the institution’s IT  infrastructure and core services. Under the CFO, this role leads the planning and execution of  network, server, cloud, endpoint, and Microsoft 365 environments; establishes standards and  controls; and ensures dependable support for students, faculty, and staff. The Director supervises  staff and coordinates with vendors. The Director manages priorities and budgets and actively  participates in day-to-day administration, troubleshooting, and continuous improvement of campus  systems. 

Employee must possess a vibrant, personal Christian faith including a clear testimony of Christian  conversion and be actively involved in an evangelical (preferably Southern Baptist) church.  Employee must abide by the policies and procedures found in the employee handbook. 

DUTIES AND RESPONSIBILITIES 

  1. Leadership, Operations & Strategy 

Under the Direction of the CFO, the Director will: 

  • Provide director-level leadership and accountability for reliable, secure, and scalable IT  operations across campus. 
  • Translate institutional goals into technology roadmaps, lifecycle plans, and measurable  service outcomes. 
  • Establish and maintain standards for system configuration, patching, backups,  documentation, and change control. 
  • Prepare, manage, and monitor the technology budget, including renewals, licensing, and  infrastructure refresh cycles. 
  • Manage contracts and relationships with technology vendors and service providers,  ensuring performance, security requirements, and value. 
  1. Systems, Infrastructure & Applications
  • Administer and oversee network, server, virtualization, cloud, endpoint, and enterprise  system environments. 
  • Ensure reliability, performance, and capacity through monitoring, patch management,  configuration management, and proactive maintenance. 
  • Serve as an administrator for Microsoft-based environments (Active Directory/Entra ID,  Microsoft 365, email, collaboration, device management) and identity and access  management. 
  • Oversee enterprise applications (including the Ellucian Colleague Student Information  System) and coordinate upgrades, integrations, permissions, and vendor support. • Own backup, disaster recovery, and business continuity readiness for core systems; test and  document recovery procedures. 
  • Support institutional reporting and data access by maintaining secure data connections,  roles, and technical documentation. 
  1. Security, Risk & Compliance 
  • Implement and enforce approved security controls to protect campus systems, accounts, and  data across on-prem and cloud services. 
  • Administer access controls (least privilege), account lifecycle processes, MFA/conditional  access, and privileged access management as applicable. 
  • Lead cybersecurity readiness, vulnerability management, risk mitigation,  logging/monitoring, and incident response coordination. 
  • Support compliance with applicable data privacy and information security requirements  through policy, training, audits, and documented procedures. 
  1. Personnel & Operations 
  • Supervise and develop Computer Services personnel; set priorities, provide technical  leadership, and ensure effective escalation paths. 
  • Coordinate technology resources to ensure effective service delivery, asset lifecycle  management, and clear communication with departments. 
  • Ensure support coverage for infrastructure, applications, and end users, including  participating in troubleshooting and after-hours response as needed. 
  • Serve as the institutional representative to MOREnet and similar organizations; coordinate  services, security posture, and technical initiatives. 

KNOWLEDGE, SKILLS, AND ABILITIES 

  • Strong knowledge of enterprise infrastructure and systems administration, including  networking, Windows/Linux servers, virtualization, backups, and identity management. • Experience administering Microsoft 365 and Microsoft-based infrastructure (AD/Entra ID,  email, collaboration, endpoint management) in a production environment. 
  • Ability to lead technical staff, manage vendors, and run IT operations using ticketing,  documentation, change management, and service level expectations. 
  • Strong communication skills, including the ability to explain technical risk, tradeoffs, and  priorities to non-technical audiences. 
  • Customer-service mindset and commitment to the institution’s mission, values, and  operational excellence. 

EDUCATION AND EXPERIENCE 

  • Bachelor’s degree in computer science, information technology, or related field required. • Master’s degree preferred. 
  • Minimum of 5 years of progressive experience in systems administration and IT  infrastructure operations.

• Supervisory or IT leadership experience (team lead, manager, or director), including  responsibility for uptime, security, and incident response, preferred.

To apply, please submit an application, including a cover here. 

Disclaimer

* This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required. HLGU reserves the right to revise or change job duties, required skills, or qualifications as the need arises. This job description does not constitute a written or implied contract of employment. The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.